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G1 Services: FAQs for GSHH Members

February 09, 2024

As GSHH embarks on its partnership with G1 Services for its property maintenance needs, we have compiled a list of Frequently Asked Questions (FAQs) to support our members and guide you through this new arrangement.

If you have a question that is not listed here, please email it to membercare@girlscoutshh.org with the subject line: Property Question,

Q & A From GSHH Interim CEO, Helen Wronski

How can GSHH afford this? toggle arrow

We took the monies we allocated for the property department and created a contract for services to fit, not to exceed, that allocation.

GSHH's audited financials and 990s can be viewed here.

What are G1 providing under the contract? toggle arrow

G1, a leader and expert in facilities and properties management, is hired to provide that expertise in supervision, guidance, work assignments, and follow-up to provide services at all 3 active camps and 8 houses, including the Montgomery office and program center. Additionally, they will develop both short and long-term assessments for repairs and capital improvement projects for all properties, a much-needed and necessary part of the property department that was not provided in the past.

How long is the contract? toggle arrow

The current contract is one year. Feb. 1, 2024-January 31, 2025. During that time, we will maintain the flow of communication and schedule meetings to monitor the effectiveness and to review short and long-term property assessments.

What is their experience with Camps, American Camping Association (ACA) ? toggle arrow

G1 has extensive experience working in highly regulated environments, either through licensing or accreditation.

By the government, state and/or local municipal authorities. They understand facilities and building maintenance and upkeep. They also are accustomed to working in customer service-sensitive environments and

have achieved success through continued contracts and partnerships with those entities. When new rangers are hired they generally do not know American Camping Association, standards and regulations, and are trained on many of those by the program staff or camp directors.

FAQs Regarding GSHH and G1 Partnership

Has the emergency number for GSHH changed? toggle arrow

o No. The emergency number for non-property related emergencies (i.e. incident reports, accidents, trip and travel emergencies) remains the same – 845-558-9436

Will the emergency phone still be answered by a GSHH employee? toggle arrow

o Yes. For the time being, the emergency phone is being carried and answered by a member of GSHH's leadership team on a rotating basis.

How will property reservations be handled? toggle arrow

o The process for reserving properties remains the same through Doubleknot. Barbara Damiano will continue to manage the reservation calendar and will be the staff contact for any questions.

How do we report property issues? toggle arrow

o For non-emergency repairs – please send them directly to Barbara Damiano at bdamiano@girlscoutshh.org.

o For emergency maintenance (a maintenance issue that must be resolved without delay) at properties where there is no staff on-site, please contact G1’s Omni-Serv central communication center at (973) 854-0958. Make sure to identify yourself as being with Girl Scouts Heart of the Hudson and the dispatcher will collect some information from you to assess the needs of your service call. You will then receive a confirmation and updates from the G1 technician assigned to your ticket.

o Examples of emergency maintenance:

Infrastructure
- Loss of power
- Exposed wires within a structure or broken outlet
- Water leak or broken pipe
Damage to property
A reasonable call of discomfort
- no heat
- no water, etc.

What hours are the Omni-Serve Center available? toggle arrow

o G1’s Omni-Serve center is a 24/7 call center

If you are at a property that does have a staff person on-site, please contact them before contacting G1. Their contact number will be listed in the reservation confirmation.

Are G1 employees background-checked? toggle arrow

o Yes. All G1 staff members are background checked.

Will the volunteer lead that helps council to oversee the GS program centers be kept informed of property work approved and with a timeline? toggle arrow

· Yes, this is a partnership

How will the work be arranged if it is not an emergency item? toggle arrow

· The CEO & COO will review the need against budget and determine if this is a necessary item under the current budget or for the future and if it is part of capital improvement

How will I know if G1 services will arrive on site? toggle arrow

· All G1 services employees have uniforms with logo.