As we approch the go-live date for MyAccount, please be on the
lookout for an email from GSUSA that will you instructions on how to
log in to the new system and reset your password. These emails will
begin going out on Sunday, December 6, 2020 and will continue through
at least Wednesday, December 8, 2020. If you had an existing myGS
account and do not receive an email by Thursday, December 9, 2020 -
please contact customercare@girlscoutshh.org.
Later this fall Girl Scouts will release a refreshed member account
management system, currently known as MY GS. The fresh new environment will provide
increased visibility to your Girl Scout member account, make it
simpler to manage and maintain household memberships (and for troop
leaders, troop memberships too!) and find more fun for your girl! As
Go-Live approaches we want our members and volunteers to know that we
will be here to guide you through the transition from beginning to
end!
View a copy of the
Go-Live timeline which shows
important timeframes for your awareness. As we get closer to the
different phases shown on the timeline, we will share more detailed
messaging and communications to ensure your comfort and readiness for
system downtime (November 18 - week of December 14) and Go-Live with
the new My Account portal. We encourage you to be on the lookout for
additional emails and communications in the weeks to come to guide and
support you throughout this time!
Renew Today
As we upgrade from MyGS to MyAccount, there will be a period of time
where MyGS will be down and cannot process membership renewals or new
memberships. We have developed a council workaround where you can
submit new membership inquiries here
or by filling out the below form. You can also renew existing girl and
adult memberships here.
Starting November 18 at 11:59 PM EST, Girl Scouts will begin
system-wide updates that will temporarily restrict the ability to
complete many volunteer and member related tasks and pause access to
many systems and tools used by members and volunteers. To prepare for
this time, review the guidance for the below systems that you may use.
What You Need to Do:
In the new platform, all parents/caregivers must have a unique email
address to identify them in the new environment. In our current
system, many parents/caregivers are sharing one email address to
access their family’s Girl Scout account.
To ensure a smooth transition for your family, and to avoid the need
to ask for assistance later, we’re encouraging all members to take a
moment to review and prepare your household for our fresh new
environment by following these 3 steps:
1. Log in to your MyGS account.
2. Review the email addresses for your household. Are the
parents/caregivers in your household using the same email address? If
yes, complete the next step.
3. Provide a new email address for the secondary caregiver.
You’re all set! Thank you for your help in ensuring a smooth
transition for your family to Girl Scouts’ refreshed member account platform.
