Position Description DIRECTOR OF COMMUNITY ENGAGEMENT
Department: COMMUNITY ENGAGEMENT FLSA: Exempt
Reports To: Chief
Operating Officer Status: Full-time
Supervises: Conversion
Specialist, Data Analyst & Community Engagement
JOB SUMMARY:
Provide leadership and oversight of Girl Scouts Heart of the Hudson,
Inc. (GSHH) Community Engagement Department to support the achievement
of the Council’s mission and goals. Responsible for the development,
implementation and assessment of integrated Community Engagement
services across the Council’s seven counties.
The Director of
Community Engagement manages the team of staff who develop, retain,
increase and support girl and adult members resulting in
sustainable Community Engagement throughout the Council.
JOB RESPONSIBILITIES:
- Implements regional recruitment and retention strategies and
an integrated troop support plan to achieve council Community
Engagement goals.
- Provides leadership and monitors the
functionality of work plans assigned to team members to ensure
optimal productivity and attainment of team goals.
- Manages
the team, including establishing individual goals, plans and
coaching methods.
- Ensures the extension of the Girl Scout
Leadership Experience to all demographic groups throughout the
Council.
- Serves as the lead in various projects that impact
Community Engagement and organizational groups.
- Manage the
work and performance of the Data Administrator to ensure that
accurate reports are available to support the strategic plans of the
Council.
- Prepare and deliver periodic data presentations to
the Senior Leadership Team and management to support data-driven
decisions.
- Provide leadership, support and direction to the
service unit team volunteers to ensure the execution of the
Council’s work.
- Works cross-functionally with directors to
ensure the development of community partnerships and to increase
Girl Scouts visibility
- Actively participates in
council-wide strategies as a core member of the Management
Team.
- Responsible for the development and monitoring of the
department’s annual budget.
- Maintain a Customer Service
focus for both internal and external stakeholders.
- Perform
other duties as assigned.
REQUIREMENTS:
Education, Requirements, and Training
- Bachelor’s degree and/or combination of education, training
and experience that demonstrates the ability to perform the duties
of the position.
- Minimum of five years’ experience in
Community Engagement and supervising cross functional teams.
- Minimum of five years directly managing employees.
- Understanding of the applications of the Girl Scout program,
philosophy and policies.
- Commitment to the Girl Scout’s
mission and Girl Scouts membership required.
- Successful
completion of a criminal background check.
Skills
• Proficient in data analytics.
• Knowledge of
workflow efficiency, general office, and business procedures.
•
Knowledge of project management or the ability to learn project
management.
• Strong writing, editing, and proofreading
skills.
• Must possess superior organizational, time management
and customer service skills.
• Support GSHH’s dedication to
promoting diversity, equity and inclusion.
• Ability to manage
remote teams.
• Ability to manage multiple projects and meet
deadlines.
• Strong interpersonal, written and oral
communications skills to ensure effective interactions with diverse
individuals, with all levels of the organization and with the
public.
• Must have good judgment and strong operational
focus.
• Must be well organized, self-directed as well as a team
player.
• Strong work ethic, unquestionable reputation for
honesty and integrity. Must have the ability to maintain utmost
confidentiality at all times.
• Must be able to work flexible
work schedule including possible nights/weekends.
Physical Demands
• Able to lift up to 15 lbs.
•
Extensive time sitting and standing.
Computer Skills
• Proficiency in Microsoft Office Suite
including but not limited to Word, PowerPoint, Excel, and
Outlook.
• Experience using a Customer Relationship
Management system, Salesforce preferred, is a plus. Experience with a
Business Intelligence tool, preferably Looker, is a plus.
Travel
• Must be able to travel to other offices, possess own
car and valid driver’s license, on an as needed basis.
•
Occasional out-of-the-area and overnight travel may be necessary to
attend conferences.
QUALIFICATIONS:
To perform this job successfully, an
individual must be able to perform each essential function
satisfactorily. The requirements listed above are representative of
the knowledge, skill and/or ability required. Reasonable accommodation
may be made to enable individuals with disabilities to perform the
essential duties.